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Bendrosios sąlygos

The following General Terms and Conditions for the sale of SIM cards and the provision of electronic communications (internet) services (hereinafter – the General Terms and Conditions) by Hellios Connect (hereinafter – the Supplier) are valid from 19 August 2025 and were last updated on 19 08 2025.

In order to fully understand the General Terms and Conditions, please carefully read all contractual documents and their annexes (if any). If you have any uncertainties, please contact the Supplier before accepting these General Terms and Conditions at: www.myhellios.com

1. The following definitions apply in these Terms and Conditions:

Commencement Date – the date on which the execution of the Customer’s Order commences. If the Customer places an Order during the Supplier’s working hours, i.e., on business days (Monday to Friday, excluding public holidays) between 8:00 a.m. and 5:00 p.m., the Commencement Date shall be deemed to be the same day. If the Order is placed outside working hours or on a non-business day, the Commencement Date shall be deemed to be the next business day on which the Order can be executed;

SIM Card – an integrated circuit card issued or sold by the Supplier, intended for use in connection with the electronic communications services provided by the Supplier;

Connection – access to the internet by one of the following means:

(a) wireless: i. mobile wireless; ii. fixed wireless, including any other types of wired or wireless connections that the Internet Service Provider (ISP) may provide and that the Supplier may offer from time to time;

Connection Terms and Conditions – the provision of each type of Connection and/or Internet Service is subject to the terms and conditions established by the ISP, which apply via the Supplier and form an integral part of this Agreement. By entering into this Agreement, the Customer acknowledges and agrees to the application thereof;

Agreement – the set of documents establishing the legal relationship between the Supplier and the Customer, including (but not limited to) these General Terms and Conditions (as updated from time to time pursuant to Clause 2.2), the applicable Connection Terms, Customer Information, the Order (selected services or plans), the Current Prices, as well as any other agreements or arrangements concluded under the General Terms and Conditions;

Customer – any natural or legal person making use of the online store services in any form, including but not limited to browsing the online store, registering an account, purchasing goods or services, submitting inquiries, or engaging in other actions related to the use of the online store;

Customer Information – the Customer’s name, e-mail address, and other contact details specified in the Order;

Internet Access – access to the internet provided under the terms and conditions of the Agreement through a Connection.

Online Store – a website or other electronic platform through which the Customer may remotely purchase goods and/or services from the Supplier.

Internet Service – the Connection and Internet Access, as well as related services provided by the ISP, as set out in the Selected Options;

ISP – the Internet Service Provider whose services are used by the Supplier in providing services to the Customer. The Supplier acts as a reseller of such services and as an intermediary between the Customer and the ISP. The Customer has the right to request from the Supplier, at any time, information about the main service provider;

ISP Agreement –  the agreement or terms and conditions issued by the ISP and applicable to the Internet Service;

Order – the action by which the Customer places an order to receive services provided by the Supplier, including without limitation the receipt of a SIM Card, Internet Service, or any other services;

Current Prices – the prices for Connection services, SIM Cards, and other Selected Services as chosen during registration and indicated on the Supplier’s website;

Selected Options – the type of Connection and other services selected by the Customer on the Supplier’s website when placing the Order, including the Service Plan (if applicable), the term (if applicable), and other aspects related to the service;

Claim – any claim, demand, lawsuit, or other judicial or extrajudicial proceedings brought by a third party that may give rise to liability or obligation of the Supplier under this Agreement or applicable law.

Service Plan – a set of connection options defined by the Supplier and subject to a specified price.

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• These General Terms and Conditions form an integral part of the set of documents constituting the legal relationship between the Supplier and the Customer.

• The Customer shall be subject to the General Terms and Conditions effective at the time of placing the Order. The Supplier reserved the right to amend or update the General Terms and Conditions at any time by notifying the Client no later than 30 (thirty) calendar days prior to the effective date of such amendments. Notification may be provided in writing, by e-mail, by short message service (SMS), and/or by publication on the Supplier’s website.

• The legal relationship shall be governed by the General Terms and Conditions in effect at the time of its conclusion, except where the Supplier, at its sole discretion, decides to apply the updated version of the General Terms and Conditions, or where the contractual relationship is renewed – in such case the version of the General Terms and Conditions in effect at that time shall apply, and the Customer shall be deemed to have accepted it if the Customer continues to use the services after the amendments have entered into force. Any additional or divergent terms proposed by the Customer in its communications with the Supplier shall be of no force or effect and shall not be incorporated into the General Terms and Conditions, unless expressly confirmed in writing by the Supplier.

• The Customer acknowledges that the Supplier acts as a reseller of internet and/or communication services, while the actual provision of such services is carried out by a third party – an Internet Service Provider (ISP). For the purposes of these General Terms and Conditions, the term “ISP Agreement” shall mean the terms and conditions established by the ISP for the provision of services, which shall also apply to the Customer, even if the Customer does not directly sign or otherwise receive them. The Customer shall have the right to request and obtain from the Supplier, at any time, the current version of the ISP terms and conditions.

• Nothing in these General Terms and Conditions shall be construed as amending, limiting, or otherwise diminishing the applicability, scope, or validity of the ISP terms and conditions.

• By accepting these General Terms and Conditions, the Customer acknowledges having reviewed the applicable ISP terms and conditions, which form an integral part of the Service provision, and undertakes to comply therewith, except where expressly provided otherwise in the Connection Terms and Conditions or in a specific Order.

• All capitalised terms used in these General Terms and Conditions shall have the meanings assigned to them in Section 1 of these General Terms and Conditions.

• Service Order

• The Customer shall select the desired Internet Service Plan on the Supplier’s website at https://myhellios.com/ and add it to the cart.

• When placing an Order, the Customer shall provide accurate, valid, and complete information as requested by the Supplier and necessary for the provision of the Service. The Supplier shall not be liable for any disruptions or non-performance arising from inaccurate or incomplete information.

• An Order shall be deemed confirmed only upon receipt of full payment of the Order price, made through the electronic payment methods offered on the Supplier’s website.

•  Upon receipt of full payment in accordance with the conditions set out in Section 4, the Supplier shall prepare the SIM Card required for the provision of the Service. The SIM Card shall be collected by the Customer in person at the Supplier’s designated location at: R. Kalantos g. 49, 52303 Kaunas, Lithuania. The Supplier shall not be liable for any delay resulting from the Customer’s failure to collect the SIM Card in due time.

• The commencement of Service provision shall be determined by the date specified in the Order confirmation and shall begin only after the Customer has performed all actions required for Service activation.

• Payments

• The Customer shall pay the Supplier for the ordered services and/or goods in accordance with the prices valid on the Supplier’s website, using the shopping cart and the electronic payment system. Payment shall be made in advance through the payment methods specified on the Supplier’s website. A payment shall be deemed completed once a successful transaction is registered in the system of the Supplier or its payment collection partner. The Customer shall be responsible for any fees charged by the bank or the payment service provider (if applicable).

• An Order shall be deemed confirmed only upon receipt of the full payable amount into the account of the Supplier or its payment collection partner.

• Value Added Tax (VAT) shall be calculated and paid in addition to the Current Prices, unless otherwise specified in the Order.

• The Supplier may change the Current Prices by providing the Customer with not less than three (3) weeks’ prior written notice (by e-mail) of the new applicable prices.

• If the Customer fails to pay the Order amount by the due date, the Supplier may suspend the provision of Internet Service until all outstanding amounts are paid in full.

• Suspension of Services

• The Supplier (or the ISP, where provided under the ISP Agreement) shall have the right to suspend the Customer’s access to Internet Service in the following cases:

5.1.1. if the Customer violates the rules for the use of Internet Service; or

5.1.2. if the ISP determines that suspension of the Service is necessary in order to prevent or resolve a security incident, or to protect the Customer or other ISP customers from harm.

• Any suspension of the Service shall in no way release the Customer from the obligation to make payments or to perform any other obligations under these General Terms and Conditions, the Order, or any other parts and/or provisions of the Agreement applicable to its performance.

• Term

• In accordance with Clauses 3.2 and 3.3, the Agreement shall enter into force on the Commencement Date and shall remain in effect for an indefinite term, except where a fixed term applies pursuant to the type of service selected in the Order. The Customer shall have the right to terminate the Agreement by providing the Supplier with not less than one (1) month’s prior written notice or, where applicable, in accordance with the cancellation procedure specified in the Order. Termination shall take effect at the end of the month following the Supplier’s confirmation of receipt of the notice, but not earlier than upon expiry of the validity period of the ordered service plan. The Supplier shall have the right to reject the termination if the Customer has not fulfilled all payment or other contractual obligations.

• Charges for the Internet Service shall commence from the moment the Supplier or the ISP determines that the connection has been successfully established, irrespective of whether the Customer has actually begun using the Service.

6.3. If the Service selected in the Order is subject to a fixed term, the Service shall be provided for the entire duration of such term and, except as provided in these Terms and Conditions, early termination of the Agreement shall not be permitted. The Supplier shall have the right to impose penalties for any termination initiated by the Customer prior to the expiry of the term, as specified in these General Terms and Conditions.

6.4. All termination procedures and consequences provided for in this Section shall be subject to the termination provisions contained in these General Terms and Conditions.

• Provision of Internet Service

• The provision of Internet Service shall be subject to the applicable ISP Agreement (unless expressly provided otherwise in the Connection Terms and Conditions), as well as these General Terms and Conditions, the Connection Terms and Conditions, Customer information, the Order (including selected services or plans), and the Current Prices.
  • Except as expressly provided in the Connection Terms and Conditions, the Customer acknowledges that:

7.2.1. the Internet Service is beyond the Supplier’s control, and therefore the Supplier cannot and does not guarantee the continuous or uninterrupted provision of the Internet Service, except as provided in the General Terms and Conditions, the Connection Terms, or the ISP Agreement;

7.2.2. nothing in these General Terms and Conditions shall oblige the Supplier to provide the Internet Service in any manner other than as specified in the Order or the ISP Agreement;

7.2.3. the Internet Service is provided to the Customer on a non-exclusive basis, and the right to use the service is personal and may not be transferred, assigned, or otherwise granted to any third party without the Supplier’s prior written consent.

• The Customer shall not, nor shall the Customer permit any other person to:

7.3.1. provide the Internet Service to other users through a data centre or a similar service;

7.3.2. resell, lease, rent, transfer, sublicense, or otherwise assign the rights to use the Internet Service;

7.3.3. use the Internet Service in a manner that may disrupt, damage, or otherwise interfere with other users of the service;

7.3.4. engage in any activity that infringes or may infringe the intellectual property rights of the Supplier, the ISP, or third-party service providers.

• The Customer shall immediately notify the Supplier of any actual, threatened, or suspected infringement of intellectual property rights, as well as of any third-party claim that the use of the internet service infringes the rights of another person. The Customer shall, at the Supplier’s expense, take all actions reasonably requested by the Supplier to assist the Supplier in defending or enforcing its rights in relation to such infringement or claim.

• The Supplier shall promptly notify the Customer if:

• the ISP informs the Supplier of scheduled or urgent maintenance of the Internet Service; or

• any unplanned disruptions occur, as soon as the Supplier becomes aware of them.

• Use of the Internet Service

• The Customer shall be responsible for:

• all aspects of their login and use of the Internet Service;

8.1.2. ensuring that their use of the internet service complies with all applicable laws.

• Data Usage

• The Supplier may collect and use technical data and related information, including but not limited to technical information about your device, system, application software, and peripherals, which is periodically gathered to facilitate the updating of the Application, product support, and the provision of other services related to the Application (if any). The Supplier may use this information (provided that it is in a form that does not personally identify you) to improve its products or to provide you with services or technologies.

• The Supplier processes your personal data in accordance with applicable data protection laws, including but not limited to the EU General Data Protection Regulation (EU) 2016/679. For detailed information on how your personal data is processed when you access and use our services, please refer to the Supplier’s Privacy Policy.

1. Rules on the Use and Restriction of Services

1. The Customer undertakes not to use the services, nor to encourage others to use them, in a manner that causes harm or disrupts the ability of other persons to use the services.

1. The Customer agrees not to:

10.2.1. interfere with, or attempt in any way to interfere with, the operation or functionality of the services;

10.2.2. breach or circumvent the security, authentication, or access control measures of the services;

10.2.3. transmit, upload, distribute, or otherwise use in connection with the Services any viruses, malware, malicious or destructive code, or any other elements that could make harm to the Services, the network, or to other users;

10.2.4. transfer the services to third parties or provide connectivity / internet access services to others (including the continuous use of a device as a “hotspot” or Wi-Fi station);

10.2.5. send unsolicited messages (spam) or carry out mass communications without the prior written consent of the Supplier and/or the ISP;

10.2.6. use the services for unlawful activities, fraud, abuse, or any other purposes that are in violation of applicable laws;

10.3. Rules on Data Management and Service Availability. Internet data transmission is rounded to the nearest 100 KB in Lithuania, to the nearest 1 KB in the European Union and European Economic Area (EU/EEA) countries, and to the nearest 10 KB in other countries. One megabyte equals 1024 kilobytes. The service availability for the Customer is 95% per month, calculated on the basis of the period during which the Customer is ensured the possibility to use the service. Technical maintenance periods shall not be included in the calculation of service unavailability.

10.4.  Use Abroad (in EU/EEA countries). If, over a period of 4 months, the services are used more abroad than in Lithuania—based on the number of minutes, SMS, data consumed, and time spent—additional charges corresponding to roaming costs may apply. These charges will be applied from the date of notification if the situation is not remedied within 14 days

10.5 Limitation of Intensive Use. The Supplier shall have the right to restrict or suspend the provision of the Services if the use is unusually intensive, disrupts operations, or affects other users’ ability to use the services.

10.6. Failure to comply with these rules shall be deemed a breach of the Agreement and may result in the restriction of the services or the termination of the Agreement.

1. Technical and Software Requirements for the Provision of the Service

1. By placing an Order, the Customer confirms that they are aware of the minimum technical and software requirements necessary for the provision of the service and acknowledges that, in order to receive the mobile internet service, the following are required:

1. Suitable communication equipment: a mobile data transmission device compatible with EGPRS/GPRS/GSM 900/1800, HSDPA/UMTS, and/or LTE/LTE-Advanced technologies.

1. Suitable operating system: A device with a licensed operating system that has the TCP/IP protocol installed and additional software ensuring connection to the ISP network.

1. Technical compatibility: The Customer must ensure that the device used is compatible with the mobile communication equipment and that the device’s operating system is compatible with the mobile communication equipment software.

1. Sufficient device resources: The device used must have sufficient technical resources (processor speed, RAM, data storage capacity) to ensure the reliable operation of the mobile internet service.

1. Knowledge of equipment specifications: The Customer confirms that they are aware of the specifications of the purchased mobile communication equipment and the necessary device resources required to ensure the operation of the software needed to connect to the ISP network.

1. Intellectual Property

12.1. All intellectual property related to the software, processes, methodology, and know-how used by the Supplier in the performance of this Agreement shall remain the property of the Supplier (or its licensors or the ISP), and nothing in this Agreement shall be construed as altering such ownership rights.

1. Warranties

1. Each Party represents and warrants to the other that it has the right to enter into and perform this Agreement and the ability to fulfil its obligations hereunder.

1. Except as expressly provided in these Terms and Conditions, all warranties, terms and conditions (including, without limitation, warranties or conditions of fitness for a particular purpose or merchantable quality), whether express or implied by statute, common law, or otherwise, are disclaimed to the fullest extent permitted by law.

1. Force Majeure

1. The Supplier shall not be liable for failure or partial failure to perform its obligations if such failure results from extraordinary circumstances that could not have been foreseen, prevented, or overcome in any way (force majeure circumstances). In such case, the period for the performance of our obligations under this Agreement shall be extended for as long as the force majeure circumstances persist.

1. In the event of force majeure circumstances, each Party shall notify the other Party in writing within two (2) calendar days from the occurrence of such circumstances.

1. Termination of the Agreement

1. Without prejudice to the termination provisions set forth in the main General Terms and Conditions, upon the expiration or termination of the Agreement:

1. Unless otherwise specified in the Selected Options, all payments due to the Supplier shall become immediately payable, including any applicable termination fees;

1. The Supplier shall cease to provide the Customer with the internet service, and the Customer shall lose the right to use the internet service;

1. The provisions of the Agreement which by their nature are intended to survive termination shall remain in full force and effect.

1. Liability and Indemnification

1. Except as otherwise provided in this Section, the liability and indemnification provisions set forth in the General Terms and Conditions shall apply to this Agreement.

1. The Supplier’s liability under this Agreement shall be limited to compensation for direct damages only and shall not exceed the amount actually paid by the Customer to the Supplier for the services during the twelve (12) months preceding the event giving rise to the claim. Indirect, special, incidental, or consequential damages (including, without limitation, loss of revenue, loss of profits, data loss, or business interruption) shall not be compensated, except where such liability arises under mandatory provisions of law.

1. The Customer acknowledges that, by using the Internet Service, they may access third-party websites and/or choose to use third-party products and services, and that:

1. such access to or use of third-party websites, products, or services is governed by the terms of such third parties; and

1. the Supplier shall have no liability or obligations whatsoever in relation to such access or use.

1. The Customer undertakes to indemnify the Supplier for all expenses (including court costs, attorney’s fees at agreed rates, all court fees, witness fees, and other litigation-related expenses), costs, claims, lawsuits, or liabilities, whether direct, indirect, or otherwise, arising from or in connection with the Supplier’s request for the Customer, at the Client’s expense, at its own expense, to defend or settle any claim, action, or proceeding relating to:

1. the use of the internet service in a manner not provided for in the General Terms and Conditions or reasonably contemplated by the Supplier, the ISP, or the Supplier’s third-party service providers; or

1. the Customer’s breach of the Agreement.

1. If the Supplier wishes to seek indemnification under Section 16.4, it shall:

1. promptly, but in no event later than ten (10) business days from becoming aware thereof, notify the Customer in writing of the relevant claim, action, or proceeding (the “Claim”).

1. not enter into any settlement or admit liability in respect of the Claim without the prior written consent of the Customer;

1. at its discretion, grant the Customer the right to conduct the defense or settlement negotiations of the Claim; and

1. where the Customer is granted the right to manage the defence or settlement, the Customer shall cooperate with the Supplier and provide all reasonably requested information and assistance, including:

1. reasonably cooperating with the Customer in defending or settling the Claim and making the Supplier’s employees available to provide statements, advice, and testimony as reasonably requested by the Customer, at the Customer’s sole expense; and

1. granting the Customer sufficient authority and providing all information in the Supplier’s possession or control as necessary to properly defend and settle the Claim.

1. Miscellaneous

1. If any provision of these General Terms and Conditions or any agreement concluded under them contradicts the laws or other legal acts of the Republic of Lithuania or becomes invalid, this shall not affect the validity of the remaining provisions of the General Terms and Conditions or of the agreements concluded pursuant thereto. The Parties undertake to replace such provision with a valid provision that complies with the applicable laws and is as close as possible in its legal and economic meaning to the invalid provision.

1. Dispute Resolution. All disputes arising out of these General Terms and Conditions, their amendments, or agreements concluded pursuant to the General Terms and Conditions shall be resolved primarily through negotiations. If the Parties fail to reach an agreement within 30 calendar days, the disputes shall be resolved by the courts of the Republic of Lithuania at the Supplier’s registered office, except in cases where applicable law provides for mandatory jurisdiction.

1. Governing Law. These General Terms and Conditions and the agreements concluded pursuant thereto shall be governed by and interpreted in accordance with the laws of the Republic of Lithuania.