You can purchase the plan here: Тарифы, during the checkout take a photo of your SIM card and your ID card/passport (it’s required for verification). After purchase, add the SIM card t your phone, it will be automatically activated in up to an hour.

The activation takes place only during business hours at EEST 8 AM – 5 PM.

Internet services are available in these countries:
Austria, Germany, Poland, Belgium, Greece, Portugal, Bulgaria, Hungary, Romania, Croatia, Ireland, Slovakia, Cyprus, Italy, Slovenia, Czech Republic, Latvia, Lithuania, Spain, Denmark, Sweden, Estonia, Luxembourg, Iceland, Finland, Malta, Liechtenstein, France, Netherlands, Norway, United Kingdom.

Switzerland is available only when ordering our EU+UK+CH plan.

No, the service provides internet data only and does not include calls or SMS.

You can contact our service desk staff via WhatsApp during business days from EEST 8 AM – 5 PM.

1. Нажмите здесь → Связаться через WhatsApp
2. Или отсканируйте этот QR-код

Если вы приобрели нашу услугу интернет-соединения и после вставки SIM-карты интернет не работает, попробуйте выполнить следующие действия:

1. Restart your phone.
2. Check if roaming is enabled.
3. Try manually switching the network operator.
   Go to Settings -> Network & Internet -> SIM cards -> Tap on the active SIM card (e.g., BITE) -> Disable Select network automatically and then tap Choose network to try selecting an operator manually.
4. If you are using multiple SIM cards, try removing one and checking if an Internet connection is established with the SIM card.
   
5. Check what internet plan you have purchased. If you have purchased an internet plan that does not include Switzerland, your internet will not work when you enter this country.

If these steps do not work, contact our service desk team via WhatsApp.

Да.. You can upgrade to a larger plan anytime. Additional GBs will be added to your existing balance.

Example:
Current plan: 20GB
Upgrade to: 20GB
Result: +20GB added to your account

This does not work if plan TYPE is changed. More information in Can I switch to a different plan?

Нет.. Switching plan types is not supported (e.g., EU+UK → EU+CH+UK). You can only add more GBs to your existing plan.

What you can do: Добавить больше данных к текущему плану

What you cannot do: Изменить регионы покрытия

1 календарный месяц – from 1st day 00:00 to last day 23:59

Примеры:

• Заказ от 15 января → Действителен до 31 января, 23:59
• Заказ от 20 февраля → Действителен до 28 февраля, 23:59